Customer service
Do you have any questions about washable sanitary towels, orders or shipping? Our customer service is happy to help you. Contact us for personal advice and fast service. Or check the FAQ list to see if your question is included.
Introduction and basic information
What is washable sanitary towels?
Washable sanitary towels are a sustainable and reusable alternative to disposable sanitary towels. It is made of soft, breathable fabrics that feel comfortable and allow your skin to breathe. Instead of throwing it away after one use, you can simply wash and reuse it after use.
Our LottePads are specially designed to not only be super absorbent, but also environmentally friendly and skin-friendly. No chemicals, no plastic and no sweltering feeling. Simply comfort, every time.
With washable sanitary towels you not only take care of yourself, but also of the planet!
Why should I use washable sanitary towels?
Washable sanitary towels offer so many benefits that you will probably never want to go back to disposable! Here are the most important reasons why you should choose washable sanitary pads:
- Comfort for your skin
Away with the sweltering feeling and irritation of disposable sanitary pads! Washable sanitary towels such as LottePads are made of soft, breathable fabrics that allow your skin to breathe and feel comfortable. - Sustainable and environmentally friendly
On average, a woman uses around 11,000 disposable products in her life. With washable sanitary towels you help reduce this waste and contribute to a cleaner planet. - Cost-effective
Although the investment may seem a bit higher in the beginning, you will save a lot in the long term. A set of washable sanitary pads lasts for years, so you don't have to keep buying them. - Healthier for your body
LottePads do not contain any chemicals, bleaches or perfumes that you can find in disposable sanitary pads. This makes them a healthier choice for you and your intimate zone. - Unique prints and cheerful designs
Who says menstruation has to be boring? Our pads come in cheerful prints and colors that make your cycle just a little more fun.
How many washable sanitary towels do I need?
The number of washable sanitary towels you need depends on your period and how often you want to wash. As a guideline:
- How often do you change?
On average, you replace a pad every 4-6 hours, so 3-5 pads per day. During heavier days this may be more often. - How many days do you have your period?
If your period lasts 5 days, you need about 20-25 pads if you don't wash in between. - Washing frequency:
Do you wash every 2-3 days? Then a set of 10-15 pads is often sufficient. Do you want more convenience and wash less often? Then it is better to have 20-25 pads. - Mix of sizes:
It is useful to have a mix of light, medium and heavy absorption, tailored to your cycle.
Tip: Start with a starter pack from LottePads. This way you can discover what works for you and easily expand if you need to.
Are washable sanitary towels comfortable?
Yes, washable sanitary towels are super comfortable! Many women even find it more pleasant than disposable sanitary towels. This is why:
- Soft on your skin: LottePads are made of breathable, natural fabrics that feel wonderfully soft. No plastic layers or irritating materials! Edges: No abrasive adhesive strips or annoying edges. Only a button to securely fasten the pad.
With LottePads, your period will feel just that little bit more pleasant.
Use and practical tips
How do I use washable sanitary towels?
Using washable sanitary towels is super easy and quickly feels like second nature. Follow these steps:
- Placement
Place the sanitary towel in your underwear with the soft fabric against your skin. Fold the wings around your briefs and press the press studs. This way it stays firmly in place, exactly where you need it. - Replacement
Change the sanitary towel just as you would with disposable sanitary towels. How often this is necessary depends on your blood loss. On average, you replace a LottePad every 4-6 hours, but during heavier days this can be more often. - Storage
If you are not at home, you can fold a used pad and secure it with the press studs. Store it in a waterproof wet bag until you can wash it. - Washing
Rinse your pads with cold water after use to prevent stains. Store them in a breathable laundry basket or wet bag until you do a load of laundry. Wash them at max. 60 degrees (no fabric softener!) and let them air dry.
With this simple routine you enjoy ultimate comfort and you make an environmentally friendly choice. 💚
How often should I change my washable sanitary towels?
How often you need to change your washable sanitary pads depends on your period and the type of pad you use. Here are a few guidelines:
- Light days:
On lighter days you can usually wear a LottePad for 6-8 hours before needing to replace it. - Heavier days:
For heavier flows we recommend replacing your pad every 3-4 hours, depending on how much you bleeds. - General rule of thumb:
Replace your pad as soon as you feel it starting to get damp or when you no longer feel fresh. This varies per person, but you will quickly learn what works for you.
Tip for on the road:
Take a few extra pads with you and store the used pads in a waterproof wet bag. This way you always remain comfortable and hygienic.
With the right routine, your LottePads remain reliable and comfortable, regardless of the day of your cycle!
Can I use washable sanitary towels while exercising?
Yes, absolutely! Washable sanitary towels are perfectly suitable for exercise.
Here's why:
- Stays in place: Thanks to the wings and sturdy snaps, LottePads stay in place, even during intensive movements.
- Breathable and comfortable: The soft, breathable fabrics prevent irritation and chafing, allowing you to move freely without distraction.
- Different sizes: For extra security, you can choose a LottePad with heavy absorption, for example during sports with a lot of movement such as running or dancing.
Whether you do yoga, play football or do an intensive workout, LottePads support you comfortably and reliably.
Can I use washable sanitary towels if I have a heavy menstrual period?
Yes, washable sanitary towels are suitable for heavy periods! With the right size and absorbency, it offers the same (or even better) protection than disposable sanitary towels. Here's how it works:
- High Absorption: Our LottePads come in a variety of sizes and absorption levels, specifically designed for light to heavy days. For example, choose the heavy flow pads for maximum security.
- Longer protection: A pad with heavy absorption can protect you for several hours, depending on the intensity of your flow.
- Comfort without leaks: The combination of an absorbent core and a waterproof layer ensures that you are protected without having to worry about leakage.
Tip for heavy menstruation:
- Always take a few extra pads with you on the go, so you can change on time.
- Combine with a waterproof wet bag to easily store used pads.
With LottePads allow you to get through your tough days comfortably and worry-free.
Are washable sanitary towels suitable for teenagers or young girls?
Yes, washable sanitary towels are ideal for teenagers and young girls! It not only offers comfort and protection, but also helps to make conscious choices from an early age. Here are a few reasons why it's a great option:
- Soft and comfortable:
LottePads are made of breathable fabrics that feel soft on the skin, without the sweltering feeling that disposable sanitary pads can sometimes give. - Eco-friendly start:
By choosing washable products early, teens learn to make sustainable choices from the start that contribute to a cleaner planet. - Cheerful prints:
Our pads are available in fun designs, which make menstruation just a little less boring. Perfect for young girls who are just starting out. - Safe for the skin:
No chemicals or perfumes, which is important for the sensitive skin of teenagers. - Available sizes:
For teenagers, our smaller pads, such as mini panty liners and light menstrual pads, are ideal for the first period or lighter days.
Tip for parents:
Consider a starter pack with different sizes so your teen can discover what suits her best. And rest assured: washable sanitary towels are just as easy to use as the disposable variety, with the added benefit of durability.
How can I take my washable sanitary towels with me when I'm on the road?
Being on the road with washable sanitary towels is super easy and discreet! Follow these tips to take your pads with you conveniently and hygienically:
- Use a wet bag
A wet bag is a waterproof and breathable bag in which you can store clean and used pads. They usually have two compartments: one for clean pads and one for used ones. This way you keep everything neatly separated. - Fold up your used pad
If you change your pad, simply fold it into thirds with the absorbent side inward and secure it with the snaps. This way everything stays clean and compact. - Choose the right size wet bag
For a day out, a small wet bag is sufficient for 2-3 pads. For longer days or travel, you can use a medium or large wet bag. - Discrete storage
Wet bags come in fun prints and colors, so they just look like a makeup bag. No one will notice what's inside! - Extra tips for on the road
With these handy tools you are always prepared, wherever you go!
Maintenance and washing
How do I wash washable sanitary towels?
Washing washable sanitary towels is easier than you think! Follow these steps to keep your LottePads fresh, clean and in top condition:
- After use
Optional: Rinse your sanitary pads with cold water immediately after use. This prevents blood stains from adhering. Squeeze it out gently, but avoid wringing it too hard so as not to damage the fabric. - Store until washed
Store your used pads in a breathable wet bag or laundry basket. Make sure they can air to prevent odors. Avoid airtight bags, as this can cause mold. - Washing
- Wash your pads within 2-3 days. First rinse cold in the washing machine or by hand. Then wash together with your regular laundry, which can also be washed at 60 degrees.
- Use a mild detergent, without fabric softener or bleach (which reduce absorption).
- Wash at a maximum of 60 degrees. For stubborn stains, you can use a stain remover before washing.
4. Dry
Allow your pads to air dry. A clothesline or drying rack is ideal. The dryer can damage the fabric and waterproof layer, so it's best to avoid it.
This routine will keep your LottePads clean, fresh and reusable for years to come.
What do I do with my washable sanitary pads if I cannot wash them right away?
If you can't wash your washable sanitary pads right away, you can easily and hygienically store them until you do a load of laundry. Follow these steps:
- Rinse your pad (if possible)
Rinse your used pad with cold water after use. This helps prevent blood stains and keeps your pads fresh. - Store in a breathable wet bag or laundry basket
Use a waterproof, breathable wet bag to store your pads. This is ideal if you are on the road or do not have time to wash immediately.
At home you can store your pads in a breathable laundry basket, such as a basket with holes or a mesh bag. This prevents mold and odors.
- Don't wait too long
It is best to wash your pads immediately after your period. This way they stay fresh and last longer. - No airtight bags
Avoid storing your pads in airtight bags or plastic bags as this can cause odors and mold.
This routine will keep your pads fresh, hygienic and ready for the next wash.
Can I put my washable sanitary towels in the dryer?
Yes, you can put your washable sanitary towels in the dryer, but this is not recommended for regular use. The heat of the dryer can cause your pads to wear out faster. The fabrics can become less soft and the waterproof layer can be damaged, which means that the pads will not last as long.
In case of emergency, however, you can safely put them in the dryer, for example if you need a clean supply quickly. Then preferably choose a low temperature or the delicate program to minimize the impact.
Best option: Let your pads air dry. This is gentler on the fabrics, maintains the waterproof layer and ensures that your pads last longer.
How do I remove stubborn stains?
Removing stubborn stains from your washable sanitary towels is easy with the right approach. Here are a few tips:
- Rinse immediately with cold water
Rinse your pad immediately with cold water after use. This prevents blood stains from settling. - Use a stain cleaner
For stubborn stains you can use our LottePads Stain Cleaner. This has been specially developed for delicate fabrics such as your sanitary towels and helps remove stains effectively without damaging the fabric. Apply the stain cleaner, let it sit for a while, and rinse it before washing the pads. - Wash at the right temperature
Wash your pads at 40 degrees with a mild detergent (without bleach or fabric softener) to remove stains and protect the fabric. - Sunlight as natural bleach
Let your pads dry in the sun. Sunlight acts as a natural stain remover and helps to fade any residual stains. - Prevention is better than cure
Use our stain remover as part of your routine, especially on heavier days. This way your pads stay fresh and beautiful.
With these tips, your LottePads will not only stay clean, but they will also look like new!
How do I know if my washable sanitary towels are still good?
Your washable sanitary pads can last for years, but it's important to know when it's time to replace your pads. Look for the following signs:
- Reduced absorption
If you notice that your pads are leaking more quickly or are no longer absorbing enough, the absorption layer may be worn out. - Worn fabrics
Look at the top layer. If it starts to become thin, has holes or no longer feels soft, it's time for replacement. - Irremovable odors
If your pads still smell unpleasant after washing, even after following the correct washing routine, this could be a sign of deeply ingrained bacteria or wear and tear.
What can you do?
- Treat your pads well by washing and drying them according to the instructions.
- Consider replacing your pads after 3-5 years of heavy use, depending on how often you use them and how well you maintain them.
Your LottePads are designed to last, but if they stop doing their job properly, it's time to treat yourself to a new set.
How long do washable sanitary towels last?
Washable sanitary towels can last 3 to 5 years with proper use and maintenance! This of course depends on how often you use it and how you care for it.
With these tips, your sanitary towels will remain in top condition:
- Rinse cold after use to prevent stains.
- Wash at a maximum of 60 degrees without fabric softener or bleach.
- Allow to air dry instead of in the drier.
Do you use a few LottePads regularly and alternate them well? Then you can count on reliable and comfortable sanitary towels for years to come that are good for you and the planet.
Hygiene and safety
Are washable sanitary towels hygienic?
Yes, washable sanitary towels are absolutely hygienic, as long as you use and wash them properly! It is as clean and safe as disposable sanitary towels, but with the advantage that you can reuse it again and again. Here are a few reasons why it is hygienic:
- Easily washable: By rinsing your pads after use and washing them at 60 degrees with a mild detergent, bacteria and odors are effectively removed.
- Breathable material: LottePads are made of fabrics that allow your skin to breathe, which prevents heat and irritation.
- No chemicals: Unlike some disposable sanitary towels, our pads do not contain bleach, perfumes or other irritants.
With proper care, your LottePads are a safe and healthy choice for you and the planet.
Are there medical contraindications to the use of washable sanitary towels?
In general, there are no medical contraindications to the use of washable sanitary towels. In fact, it can actually be a good solution for certain medical conditions or sensitivities.
When can washable sanitary towels help?
- Sensitive skin or allergies: Do you have sensitive skin or an allergy to the chemicals in disposable sanitary towels? Washable sanitary towels are free from irritants such as perfume, bleach and plastics. The soft, breathable material reduces the risk of skin irritation and itching.
- Eczema or contact allergy: The breathable fabrics of washable sanitary towels can help keep the skin calm and comfortable, which is great for people with eczema or contact allergies.
- Light incontinence: Our pads are suitable not only for menstruation, but also for light urine leakage, thanks to their absorbent core and waterproof low.
- Postpartum recovery: Washable maternity pads are a softer and more durable option for women recovering from childbirth. They provide comfort without the sweltering feeling of disposable pads.
When is extra caution needed?
- Skin infections or irritations: If you suffer from open wounds or infections, talk to your doctor before using washable sanitary pads. Hygiene is extra important in these cases.
- Allergies:For specific allergies, always check the composition of the sanitary pad to prevent irritation.
Always use hygienically
Wash your pads according to the instructions and ensure that they dry thoroughly. This way they remain safe and comfortable to use.
If you have any doubts or medical questions, you can always consult your doctor. Washable sanitary towels offer many women not only comfort, but also relief from specific health complaints.
Are there any risks if I don't wash my pads according to the instructions?
Yes, if you do not wash your washable sanitary pads according to the instructions, it can negatively affect their performance and lifespan. Here are some possible risks:
- Reduced absorption
Using fabric softener or bleach can leave a film on the fabric, making absorption less effective. This can make your pads leak more quickly. - Damage to the waterproof layer
High temperatures in the washer or dryer can damage the waterproof layer, making your pads no longer leak-proof. - Build-up of odors and bacteria
If your pads are not rinsed properly or washed thoroughly, bacteria and odors can build up, which is unsanitary and can cause irritation risks? - Rinse your pads with cold water after use.
- Use a mild detergent, without fabric softener or bleach.
- Wash at a maximum of 40 degrees and let your pads air dry.
With the right care, your LottePads will remain fresh, hygienic and reliable for years of use.
Purchase and service
Where can I buy washable sanitary towels?
You can easily buy washable sanitary pads from us at lottepads.nl!
Here you will find a wide choice of reusable sanitary pads in different sizes and absorbencies, specially designed to be comfortable, durable and beautiful.
Why at LottePads?
- Made with care: Our pads are handmade from soft, breathable fabrics and produced entirely in the Netherlands. days.
- Unique prints: Be surprised by cheerful designs that make menstruation just that little bit more fun!
Also view our handy starter packages and mystery boxes for a complete experience. Ordering is easy, and we ensure that you receive your order quickly.
What types and sizes are available?
At LottePads we have a wide range of washable sanitary pads to meet different needs. Whether you have light discharge, heavy periods, or anything in between, we have the perfect solution for you!
Our types of pads:
- Panty liners (Mini > maxi)
- Light absorbent pads
- Medium absorbent pads
- Heavy flow pads nights.
- Extra Large: Perfect for maternity care or extra heavy flow.
Unique designs and colors:
All LottePads come in cheerful prints and soft colors. Choose what suits you and make your period just a little bit more fun.
View the full range on our website and discover which combination best suits your needs!
When will I receive my order?
Your order will be processed and shipped as quickly as possible! At LottePads we aim to dispatch your products within 1-2 working days of receiving your order.
Our working hours:
We process and dispatch orders during the following times:
- Monday to Friday: 09:00 - 17:00
- Saturday: 13:00 - 5:00 PM
- Sunday:Closed
Shipping time:
The exact delivery time depends on the delivery service and your location. Within the Netherlands you can usually expect your order within 1-3 working days after shipment.
Tip:
Place your order before 1:00 PM on a working day? Then you have the greatest chance that your package will be processed the same day.
Do you have any questions about your delivery? Please feel free to contact us, we are happy to help you!
What if I am not satisfied with my washable sanitary towels?
We want you to have a pleasant experience with our products. That's why we offer a 30-day money-back guarantee for washable sanitary towels. If you are not satisfied, you can return your order according to our terms.
Our 30 day policy
- You can return your order within 30 days of receipt.
- Condition: the product must have been washed according to the instructions for use and there must be no damage due to misuse or excessive washing.
How it works it?
- Contact us at lotte@lottepads.com
- Indicate why you do not like the product. We really appreciate your feedback!
- You can choose a different product or a refund of the purchase price (excluding shipping costs).
Please note:
- The shipping costs for returns are at the customer's expense.
- View our full return policy for more information.
We want that you're happy with your choice, so don't hesitate to get in touch if you have any questions.
I have not received my order
- Check the shipping time:
Have you received the shipping confirmation? Check when your order has been shipped. Within the Netherlands, delivery usually takes 1-3 working days after shipment. - Contact our customer service:
Send an email to contact@lottepads.com or reply to your order confirmation.
Please include your order number and the date of your order so that we can help you quickly.
3. Check shipping status:
If you have received a track & trace code, check the status of your package with the delivery service.
We will solve it!
We will immediately start working for you to find out where your package is. If your package is lost, we will ensure that you receive a new order or another suitable solution.
Thank you for your patience and understanding!
Can I pick up my order?
Yes, that's possible! At LottePads we offer the option to collect your order. This way you save on shipping costs and you can receive your products quickly.
How does it work?
- Make an appointment:
Send a message via the chat at the bottom right of our website.
Or call us on +31 6 41102391 to arrange a time and location.
2. Come by:
We will ensure that your order is ready at the agreed time.
Do you have any questions? Please feel free to contact us, we are happy to help you!
How do I return my order?
Returning your order at LottePads is easy. Follow these steps to register your return:
1. Log in to your account
- Go to our website and log in to your account.
- Don't have an account? Please contact us at contact@lottepads.com to request your return.
2. Request a return
- Select the products you want to return and follow the instructions to register your return.
- Check our returns policy in advance. Because sanitary towels are a hygiene product, specific conditions apply.
3. Pack your products properly
- Make sure the products are clean and properly packaged to prevent damage during transport.
4. Return the package
- After approval of your return, you will receive instructions on how to return. Return shipping costs are the responsibility of the customer.
5. Refund or replacement
- Once we have received and inspected your return, we will refund your purchase price or send a replacement product, depending on your choice.
Please note:
- Products must have been washed according to usage instructions.
- There must be no damage from misuse or excessive washing.
View our full return policy for more details. We are always ready to answer your questions!
Is your question not listed? Please feel free to contact us.
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Want to visit LottePads?
Dreef 65, 8256 HA Biddinghuizen
Telephone number: +31 (06)41102391
By appointment only